Payment and Pricing Policy

 

1. Payment Methods:

* We accept the following payment methods for products and services:

* Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

* PayPal

* Bank Transfers

* Electronic Funds Transfer (EFT)

* Check (Note: We may require a waiting period for check clearance)

 

2. Pricing Transparency:

* Our pricing is transparent and clearly displayed for all products and services. Prices are inclusive of taxes, fees, and any applicable charges unless otherwise stated.

 

3. Currency:

* All transactions are processed in the currency specified at the time of purchase. Exchange rates may apply for international transactions.

 

4. Payment Due Date:

* Payment is due at the time of order placement unless otherwise specified in a separate agreement or invoice. For credit accounts, payment terms and due dates will be outlined in the credit agreement.

 

5. Taxes and Fees:

* Prices are inclusive of applicable taxes and fees unless otherwise stated. Customers are responsible for any additional customs duties or taxes associated with their purchase.

 

6. Discounts and Promotions:

* Any discounts, promotions, or special offers will be clearly communicated, and their terms and conditions will be specified.

 

7. Price Changes:

* We reserve the right to adjust prices at any time. However, the price charged for a product or service will be the price in effect at the time the order is placed.

 

8. Refunds and Returns:

* Refunds or credits for returned items will be processed by our Returns and Exchanges Policy.

 

9. Payment Security:

* We prioritize the security of your payment information. Your data will be protected by our Privacy Policy.

 

10. Late Payments:

* Payments not received by the due date may be subject to late fees or interest charges as specified in the credit agreement or terms outlined in the invoice.

 

11. Disputes:

* Any payment disputes should be reported to our customer service team promptly. We will work to resolve disputes in a fair and timely manner.

 

12. Changes to the Policy:

* We reserve the right to modify this Payment and Pricing Policy at any time. Any changes will be posted on our website and take effect immediately.

 

Please review this Payment and Pricing Policy before making any purchases to ensure a clear understanding of our terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.

 

Privacy Policy for QDF

 

This Privacy Policy explains how QDF (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our services, or engage with us in any way. Protecting your privacy is important to us, and we are committed to safeguarding your personal data.

 

1. Information We Collect:

* We may collect the following information:

* Personal Information: Such as your name, email address, phone number, and billing information when you make a purchase.

* Account Information: If you create an account with us, we may collect your username and password.

* Device Information: This includes information about the device you use to access our website or services, such as your IP address, browser type, and operating system.

* Usage Data: We may collect data on how you interact with our website and services, including pages visited, products viewed, and search queries.

* Communications: We collect information from your communications with us, including emails, chats, and phone calls.

* Other Information: We may collect additional information with your consent or as required by law.

 

2. How We Use Your Information:

* We use your personal information for the following purposes:

* To process your orders and provide customer support.

* To send you order updates, promotional offers, and newsletters.

* To improve our website and services.

* To respond to your inquiries and requests.

* To monitor and protect the security of our website.

* To comply with legal and regulatory requirements.

 

3. Information Sharing:

* We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our services, such as payment processors and shipping companies.

 

4. Data Security:

* We implement industry-standard security measures to protect your personal information. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.

 

5. Cookies and Tracking:

* We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.

 

6. Third-Party Links:

* Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

 

7. Children’s Privacy:

* Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

 

8. Changes to this Privacy Policy:

* We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our website, and the revised policy will apply to your data from the date of the updated policy.

 

9. Contact Us:

* If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at [Contact Information].

 

By using our website and services, you consent to the practices described in this Privacy Policy. Please review this policy periodically to stay informed about how we protect your privacy.

 

SHIPPING POLICY 

once your order has been processed we are unable to make any changes. if the correct address has been provided, it is your responsibility to contact us or the courier.

 

HOW LONG WILL MY ORDER TAKE?

Processing and shipping time can take 2-7 days.

 

WHERE DO WE SHIP TO?

Our brands ship across South Africa and arrangements can be made for shipping outside the country.

 

I RECEIVED THE WRONG ORDER 

please contact us immediately if you have received an incorrect order ( sales@qdffashion.com).

 

WHERE CAN I FIND MY TRACKING CODE 

 

CONDITION UNDER WHICH A REFUND WILL BE GIVEN 

 

If the item is faulty or not as described 

 

We offer a full refund on all products within 14 days of purchase only if the item is unused and in the same condition that you received it.

 

Item must be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Only regular-priced items may be refunded, sale items cannot be refunded.

 

PARTIAL REFUNDS ARE GRANTED (if applicable)

 

Any item not in its original condition is damaged or missing part for a reason not due to our error.

 

Any item that is returned more than 14 days after delivery.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day. Please bear in mind that refunds can take 5-10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-sealable condition or missing any accessories.

 

LATE OR MISSING REFUNDS 

 

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

 

If you have done all this and still have not received your refund yet, please contact us at ( Sales@qdffashion.com or (072) 270-2839)

 

EXCHANGES 

 

In general, you can return an unwanted product to us provided : 

 

It’s not missing any accessories or parts,

 

It is undamaged and unused, with the original labels and/or stickers still attached,

 

It has not been personalized for you or made to your specifications, unless defective.

 

Products can be exchanged for a different size provided that such variation is available and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge. One exchange per purchase.

If such variation is not immediately available, we will refund you with the purchase price of the product within 8 days of you logging the return.

 

Email us ( sales@qdffashion.com) 

 

You may deliver to * Quartier d’femme*, unit 15 The Wood Complex, Wood Road, Blackheath, Johannesburg, (072) 270-2839.

Please note, that this is not a shop but a working zone.

 

Or we can arrange a courier to collect your goods. Please include your address and we will send the next available person to you. For this R100 will be deducted. we cover this cost for exchanges.

 

 

DEFECTIVE PRODUCTS 

 

We do our best to ensure that the products we deliver to you are of high quality and without defects.

 

What is a defect? A defect is a material imperfection in the manufacture of the product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

 

The following will NOT be regarded as defects and will not entitle you to a return under this section : 

 

•fault resulting from normal wear and tear 

•Damage arising from negligence, user abuse or incorrect usage of the product;

•Damage arising from a failure to adequately care for the product ;

•Damage arising from unauthorized alterations to the products; and 

•Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

 

 CHARGES 

 

if you return a defective product to us but fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to credit or refund you in respect of the returned item.

 

If you return a product that does not comply with this policy, you may be liable to reimburse Quartier d’femme for the cost of collecting the product from you and the cost of having the product returned to you.

 

INTERNATIONAL RETURN AND EXCHANGES

 

unfortunately, we cannot offer returns or exchanges on international orders as it has become very expensive.